Refund Policy

Refunds initiated by the merchant reflect into the customer’s account based on the original mode of payment. Please refer below to find out when the amount is credited to the customer and through which channel:

Original Mode of PaymentRefunded toTimelineCredit CardSource (the same card from which original transaction was done)7-9 working days from the date when refund was processed by the merchant. The average is 2 days.Credit Card + Walleti- The Credit Card amount is refunded back to source (the same card from which original transaction was done)

The Wallet amount is refunded to Wallet. Credit Card is refunded in 7-9 working days from the date when refund was processed by the merchant. The average is 2 days.
Wallet refund is immediate.Debit CardSource (the same card from which original transaction was done)7-9 working days from the date when refund was processed by the merchant. The average is 2 days.Debit Card + Walleti- The Debit Card amount is refunded back to source (the same card from which original transaction was done)
The Wallet amount is refunded to Wallet.i- Debit Card is refunded in 7-9 working days from the date when refund was processed by the merchant. The average is 3-4 days.
The refund to wallet is immediateUPIThe refund is credited to the UPI linked account using IMPS.Refund is credited back on the same or the next day.UPI + Walleti-The wallet amount is refunded back to the user’s wallet.
UPI amount is refunded back to the user’s account using IMPS.i-Refund to wallet is immediate.
For UPI, the refund is credited back on the same or the next day.WalletThe amount is refunded back to the user’s wallet.Refund to wallet is immediate.IMPS/Net BankingSource Account (the same account from which original transaction was done)7-9 working days from the date when refund was processed by the merchant. The average is 2 days.

Contact Information

For any queries or complaints, please contact us at:
Email: support@kgipay.com
Website: https://kgipay.com